Refund Policy
At Fur, Feathers & Fins, we want you and your pets to be happy.
Damages and Issues
If your order arrives damaged or we shipped the wrong item, notify us within 48 hours of delivery at support@furfeathersfins.com with:
- Order number
- Photos of the outer box, inner packaging, and product
- Quantity affected
If approved, we will, at our discretion:
- Replace the affected items (subject to availability), or
- Issue a refund for the affected items only
Non-Returnable Items
Unless required by law or agreed in writing, we do not accept returns for:
- Opened, used, or altered products
- Perishable goods (such as pet food or treats)
- Clearance/final sale items
Refund Processing
Approved refunds are issued to the original payment method. Shipping fees are non-refundable except where the error was ours.
Contact
Email support@furfeathersfins.com for return authorization or questions.